Privacy Policy

Introduction

Riya Smile Care Centre ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website riyasmile.in or visit our dental clinic located at Metro Pillar 706, Om Vihar Phase 1, Uttam Nagar, Delhi - 110059.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment through our website or phone
• Fill out our contact form
• Subscribe to our newsletter
• Visit our clinic for dental treatment

This information may include:

• Name
• Phone number
• Email address
• Dental and medical history
• Treatment records
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of visit

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our dental services
• To schedule and manage your appointments
• To communicate with you about your treatment
• To send appointment reminders via phone, SMS, or email
• To respond to your inquiries and requests
• To improve our website and services
• To comply with legal obligations

Protection of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical patient records
• Password-protected electronic systems
• Limited access to personal information on a need-to-know basis
• Regular security assessments

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent for referrals to specialist doctors
• With dental laboratories for prosthetic work (limited to necessary treatment information)
• To comply with legal requirements or court orders
• To protect our rights, privacy, safety, or property

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and improve our services. You can choose to disable cookies through your browser settings, but this may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Facebook, Instagram, and WhatsApp. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Medical records are retained in accordance with applicable healthcare regulations in India.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Riya Smile Care Centre
METRO PILLAR 706, FIRST FLOOR, WZ43
Om Vihar Phase 1 Rd, near REFORM GYM
Uttam Nagar West, Delhi – 110059

Phone: +91 98213 45446
Email: racc.dental@gmail.com